Service Owner Shared Applications

My client offers high quality software towards a global network of partners in order to optimize their human resources department. As a services provider my client is active on a global level to companies of all sizes going from Global Fortune 500 companies to public sector organizations. The significant size and structure of my client allows them to offer a stabile and attractive working environment for candidates and employees. My client generates innovative and high level projects continuously while working together with passionate people. You will be on top of your business and working atmosphere.

• You will organize a major change within the company as your role as Service Owner will be coördinating the development of a generic software solution while today each client has his specific requirements
• You will be accountable for a specific service within an organization regardles of where the underpinning technology components processes or professional capabilities reside
• You will be the single point of countability and you will provide the level of attention and focus required for its delivery to ensure that the service is managed with a business focus
• You will continuously suggest and make improvements and you will manage the effects of the suggested improvements
• You will be the primary stakeholder in all of the IT processes which enable or support your service
• You will manage the delivery and ongoing development for the following middleware services:
  • Mercury Quality Center & Loadrunner
  • Anti-virus tools
  • Jive Social Software
  • Central Job Scheduling
  • File Interface Management
  • SAP Solution Manager

Keywords: Service Manager - SAP Solution Manager - Mercury Quality Center - High level - Generic software

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• You have a degree in computer science combined with a minimum of 5 years of relevant IT experience
• You have experience in technical product/service management
• You are ITIL certified and have ITIL process experience and a drive for continuous improvement
• You interact and communicate effectively and have a broad working knowledge of technology environments
• You have strong customer orientation skills with the ability to translate customer needs into service requirements
• You can demonstrate strong leadership and you have very strong partnership skills
• You have experience with service lifecycle management ranging from design, through implementation and operation, and including costing, risk analysis, performance and provisioning

• You will operate in a very high level working environment where continuous improvement on a technical level is guaranteed
• You will be offered the chance to further evolve your career as my client will support you in the right direction whether you are pursuing opportunities in operations and project implementations, ITSM, Operation management or Project management
• You will work in a global business atmosphere where passionate people work and have fun
• You will be offered the chance to make a difference on an enterprise business level
• You will be offered an attractive salary package topped with fringe benefits
• You can prove your value on short term and grow into new opportunities in the long term