CUSTOMER SERVICE MANAGER

Permanent at client - Brussels - IT in ICT & Digital

Customer Support Manager who can build a strong and cohesive team; and deliver our services in a positive manner. Must also be able to work strategically on developing a support structure which meets the needs of our organisation and those of our customer base.

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  • Master’s degree or higher in business administration with an IT focus
  • 5 to 10 years of experience in Incident Management (ITIL) in an IT driven organisation
  • Sound judgement and ability to analyse situations and information

What you'll do

Reporting to the General Manager, you will be primarily responsible for building the customer support structure for the Operational Phase of the program. You will plan and oversee the development of a new department within company's secretariat; which will provide an extremely high level of service to our customer base.

As one of the outwards facing departments in our organisation, we are looking to hire a Customer Support Manager who can build a strong and cohesive team; and deliver our services in a positive manner.

You must also be able to work strategically on developing a support structure which meets the needs of our organisation and those of our customer base.

Who we're looking for

• Master’s degree or higher in business administration with an IT focus

• Between 5 – 10 years of job experience in Incident Management (ITIL) in an IT driven organisation

• Experienced in complex business processes

• Project Management skills

• Familiar with ITIL and preferably GAMP5

• High degree of professional ethics, integrity and responsibility

• Sound judgement and ability to analyse situations and information

• Microsoft Office

• Understanding of customer service practices

• Knowing mediation and conflict resolution techniques

• Experienced in data analysis

• Knowledge of call center tracking systems

• Excellent verbal communication and presentation skills

• Fluent in English and at least 1 other European Language.

• Excellent team work skills

• Strong motivational skills

• The ability to multi-task

• Problem solving skills

• Flexibility, proactivity and focus on results.

 

What you'll get

• A permanent contract

• An attractive salary supplemented by a number of fringe benefits.

• A dynamic working environment with an open culture and a pleasant atmosphere

Do you have what it takes? Apply now.

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