Customer Service Technician

Permanent at client - Rhode St Genese - Engineering in Other

As Customer Service Technician, you will be responsible for delivering service and support to charging infrastructure in the field or remotely.

Apply now

  • Ability to troubleshoot, test, repair, and service technical equipment.
  • Proven Field Service experience (3 years minimum).
  • Writing skills to document interventions, procedures, support users. Familiarity with electro-mobi

What you'll do

  • You will manage all on-site and/or remote audit, installation, repair, maintenance, troubleshooting and testing of charging equipment in the field as required.
  • You will perform diagnostics on technical problems and determine proper solutions.
  • You will be our client’s technical ambassador with partners, installers by providing cutting edge technical support and responsible for training installers to ensure proper installation of our client charging equipment.
  • Also, you will provide and keep up to date technical material such as installation manuals and training documentation and assess required product knowledge is met within our installers’ base.
  • You will stay aware of new products and features to ensure required documentation is up to date and their deployment to partners and participate in field testing of new equipment to validate and test according to protocol in place.
  • Your objective is to ensure charging point availability, enhance user experience and satisfaction.

Who we're looking for

  • Proven Field Service experience (3 years minimum).
  • Technical degree or certification in electricity and/or electronics.
  • Ability to troubleshoot, test, repair, and service technical equipment.
  • Ability to work with flexibility and to adapt to changing work schedules.
  • Writing skills to document interventions, procedures, support users. Familiarity with electro-mobility environment, smartphone application is a plus.
  • Knowledge about communication protocols and willingness to learn specific product development IT applications (linux…).

What you'll get

  • You will receive a full-time contract with a salary package that matches your experience + extra-legal benefits.
  • As a growth company in a new industry, we give you the opportunity to develop yourself.
  • You will find yourself in an informal and innovative environment where initiative is welcomed with open arms! It will by no means be boring.
Are you ready to work in this growing organization ? Apply now and contact me on : 0495/25.75.74 or b.ducene@strandassociates.be

Do you have what it takes? Apply now.

By phone, we can contact you faster.

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