6/8/2020 - Gepost in ICT & Digital

What challenges will IT leaders be facing in 2020?

Our expert's opinion:

"2020 has come and the IT world will be facing new challenges during this new year. Most of the challenges to face will be on the rise of the gig economy which might lead to keeping sensitive information insecure, but also private data unleashed, for example. Security threats will also increase as IT experts are growing and breaking more and more easily into systems. Moreover, the lack of skilled technical experts who will be replaced by the robotic process automation also represents a threat for the IT sector.

Leaders will face lots of challenges in the coming year, but what do you think will be the most important threat?"

- Nadia Veltens, Associate Consultant

Top 9 challenges IT leaders will face in 2020

This year will assuredly see tech leaders laser-focused once again on digital initiatives, but the processes they have in place for doing so won’t be a slam dunk for success. Worse, recent research suggests that mistakes born of digital transformation are a top cause of concern for businesses.

A Gartner report on emerging risks shows that while companies continue to prioritize and fund digital initiatives, two-thirds not only fail to deliver on their promises but also reveal “enterprise weaknesses, causing organizations to see a gap between expectations and results.” Digital technology in the enterprise creates challenges in other areas as well, and tech leaders say their most difficult problems revolve around security threats and data privacy, as well as a shortage of top talent with high-tech skills.

Read on for a rundown of daunting challenges business leaders expect to see in 2020, and how forward-thinking executives are addressing them.

Gig economy worries

Companies frequently address digital skills gaps with contract workers and other flexible staffing strategies, but tech executives see the rise of the gig economy creating several challenges, including keeping sensitive company and personal data secure.

“Experts are predicting continued growth in the gig economy and telecommuting. With remote work growing more common, companies need to refine the technologies and tools that enable this work, while ensuring the security of their IP and data.”

John Curtis, vice president of business sales for Samsung Electronics America

Distributed teams have their advantages, including flexibility and the ability to pivot quickly. Yet the Gartner report warns that remote work also requires planning to address related challenges: “A growing remote workforce, in both a work-from-home and co-workspace model will unintentionally expose the organization to vulnerabilities in data privacy and the security of confidential information.”

Security isn’t the only worry in the gig economy, however.

“Finding the right talent is always a top concern. On one hand, the growth of the gig economy presents a huge opportunity by widening the pool of talent a company can access. On the other hand, having a team — especially a tech team — dedicatedly working on a single business goal without being distracted by other projects has its advantages. Finding the right balance of full-time and part-time talent for a company will be key to succeeding in 2020.”

Christine Telyan, CEO at UENI

Data privacy

Concerns about data governance are ongoing, and specific requirements of the GDPR and the California Consumer Privacy Act (CCPA) need to be addressed on multiple levels and by various departments within an organization.

“These regulations — as well as others that may emerge [in 2020] — carry stiff penalties for non-compliance,” says. “Enterprises need to design their architectures to address requirements like the right to be forgotten and right to erasure. This must be achieved across all data repositories and all environments, including private, public and hybrid clouds. Vendors will continue to innovate next year with features and solutions to help address this critical need.”

Ashish Thusoo, Qubole co-founder and CEO

Venkat Rajaji, vice president of product management at Quest Software, expects more regulations next year from state governments that will require organizations to rewrite their current policies to be in compliance.

“Regulations across states will likely be similar, and the easiest way to abide by them all will be to identify the most restrictive to ensure compliance. Eventually federal regulations will become inevitable.”

Venkat Rajaji, vice president of product management at Quest Software

Measuring new technology with ROI

Companies considering advanced technologies such as AI and robotic process automation (RPA) will need to weigh the benefits of innovation with provable benefits to the business rather than simply adopting trending technology.

“It's about finding the right business case. Balancing resources to support this endeavour along with business growth continues to be a daunting challenge for all CIOs and CTOs. There are never enough resources to execute every good idea the business can think of, so the roadmap always needs to prioritize the highest value add and lowest level-of-effort ideas, regardless of whether the value comes from cutting-edge new technology or leveraging existing capabilities.”

Mahi Inampudi, CTO and CPO at Envoy Global.

Security threats

Rather than focusing security efforts on fighting off exotic hacks or unknown threats, Jake Olcott is more concerned about systems that haven’t addressed already-known vulnerabilities.

“Zero-day vulnerabilities receive the most attention from the media, but in 2020, hackers won’t bother with these highly publicized attacks,” Olcott says. “Instead, they’ll hone in on simple strategies, like gaining access to a network through an org’s vendor or third-party or through lack of patching, as with BlueKeep.”

Jake Olcott, vice president of security ratings for BitSight

Olcott also predicts data breaches will continue to cause problems for Fortune 1000 companies, due to holes in the security of the organization and its partners, unless the companies are able to focus their efforts on continuous monitoring for security threats. 

“Data breaches will plague these organizations,” Olcott says. “Execs and boards will face severe legal and financial ramifications. Fed up with the breaches, attacks, and frauds impacting revenue, shareholder suits targeting board members will gain traction — forcing boards to take a larger, more informed role in cybersecurity. Investors will keep a closer eye on how companies perform in this area, going so far as to incorporate cyber into their [Environmental, Social, and Governance] analysis.”

Jake Olcott, vice president of security ratings for BitSight

Yet another concerning security challenge for next year is combatting the rise of ransomware.

“Half the battle in solving a security problem is isolating it. But with overtaxed and stressed IT personnel and the back and forth required to make a plan, get it approved and determine the budget to resolve an issue, there’s always a lag. The C-level is beginning to understand now, more than ever, the importance of protecting against ransomware attacks. There should be someone specifically delegated to work with teams to identify security issues, determine how to solve them and ensure that appropriate measures are approved in order to protect against these increasingly sophisticated attacks.”

Ken Galvin, senior product manager at Quest Software

Managing risk — and expectations

Gartner’s findings on how frequently digital initiatives fail, yet that reality can be hard to manage among demands for quickly adopting new technologies are acknowledged.

“Businesses and customers now expect software and solutions to have rapid releases that adapt over time, similar to consumer technology. IT has to adopt new tech, trends and approaches to move at the expected pace. It’s difficult to stay on time and on budget. CIOs need to manage all IT projects in a way that mitigates risk. Start by making sure projects are using a modern agile approach and place all high-risk activities early in a project’s life cycle. That way, if a project isn’t going to be successful, it can fail fast rather than at later stages. Breaking up business model tests into discrete initiatives avoids the potential for catastrophic disruption. Successful organizations favor incremental investments, which helps the organization learn at scale.

Matt Mead, CTO of SPR

Facing the skills gap

The much-discussed and ongoing IT skills gap will cause organizations to seek solutions through automation.

“This lack of skilled technical workers comes at a time when IT complexity is increasing exponentially,” Ferron says, “and data volumes are exploding — all driven by digital transformation initiatives underpinned by understaffed IT departments. As we look to 2020, IT teams should expect to see increasing focus on intelligent automation and AIOps to help them truly do more with less by automating repetitive tasks and processes and enabling each IT pro to manage increasingly more infrastructure on a per-person basis.”

John Ferron, CEO at Resolve Systems

Upskilling on the fly

Developing new skills is key, but it’s challenging in an environment where technology is evolving at an ever increasing pace.

“Creating a culture of learning and development is probably one of the most important topics for CIOs every year. When we all feel like we are learning and being challenged at work, retention improves. My concern will always be whether we are exceeding the elevated expectations of our customers.”

Mahi Inampudi, CTO & CPO Envoy Global

Cloud whiplash

Cloud-first strategies that lacked vision may lead to problems that cause organizations to pull back.

“As more and more organizations begin to adopt the hybrid cloud, we’ll eventually see a trend of cloud repatriation, which is what happens when companies don’t take the time to invest properly in migrating to the cloud. All of a sudden, organizations are realizing that they’re spending significantly more than anticipated.”

Adrian Moir, lead technology evangelist at Quest Software

And it’s unnecessary when the organization has a clear vision and executes the strategy created before the move ever happens.

“The best thing for companies to do is to analyze the data and workloads they have before contemplating the move to cloud in order to figure out the costs and potential service impacts involved. It’s important to work with a solution that analyzes the behavior of machines, applications and workloads to figure out what will work best in which cloud solution. Having a cloud-first strategy needs to be examined to ensure that it is the right thing for the business and not just hopping on the bandwagon.”

Adrian Moir, lead technology evangelist at Quest Software

Culture change in a digital world

Digital transformation requires an ongoing commitment that evolves over time and a change in mindset rather than a reliance on technology alone.

“In the coming year, business leaders will need to understand that the digital transformation doesn’t end but instead becomes part of how business leaders solve challenges. Specifically they’ll need to understand how businesses can drive the level of organizational alignment necessary to deliver meaningful results quickly enough to impact the business. It’s easy to throw new technologies at a problem, but the deep shift that has to occur requires a level of cultural and organizational support that can be challenging to drive and maintain over the long run.”

Geoff Webb, vice president of strategy at PROS

Source: cio

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